Specific terms
Additional terms that apply to specific products and services.
- Specific Terms and Conditions for the use of communication services (SMS, VOICE)
The offers and the prices of the 'credits' are valid on the day they are offered on our Website. The prices indicated are exclusive of 21% VAT. JAAN cannot be held liable for (printing) errors appearing in its offers. JAAN offers its services on its Website while stocks last. JAAN cannot be held liable for damage that would result from a product being out of stock.
A valid Agreement between the Client and JAAN only exists once JAAN receives payment for the order via its Website. This rule may be deviated from, subject to JAAN's consent.
JAAN's General Terms and Conditions take precedence over all other terms and conditions, in this case those of the Client.
These terms and conditions, and every order, acceptance or agreement falling under these terms and conditions, are governed by Belgian law. Any dispute concerning the present document, its interpretation or its performance shall, in the absence of an amicable settlement, fall under the jurisdiction of the courts of Ghent. - Credits
JAAN uses the system of credits for the use of its communication platform.
A credit is defined as a quantitative ratio applied to a received or sent message; thus, for example, one (1) sms / fax / voice call is not equal to 1 (one) credit. For the exact ratio per network, express reference is made to our Website:
https://www.jaan.be/smsbox/prijzen#gateway-list
The total number of credits per “sent” message depends on the encoding (GSM7/Unicode), the number of (special) characters and the charges applied by our message suppliers. This calculation is subject to change.
For detailed information, we refer you to our Website:
https://www.jaan.be/faq
https://www.jaan.be/smsbox/sms-calculator
The credits are valid for 12 months from the date of purchase. Reactivation is possible within 7 days after the expiry date by purchasing a minimum of 500 new credits. After 7 days, they expire irrevocably. In the case of orders placed during the validity period of previously purchased credits, the most recent purchase date counts as the start of the 12-month period and the previously purchased credits are automatically extended for 12 months.
The Client agrees to receive a notification e-mail once a week stating the remaining number of credits and their expiry date. The Client thus has the opportunity to top up his credits in time.
Purchased credits are in principle made available on the Client's account immediately after receipt of payment. However, JAAN reserves the right at all times, on the basis of its automated and manual anti-fraud checks, to temporarily suspend or block the provision or use of credits in whole or in part pending verification, for security reasons and to prevent abuse, fraud and phishing. Such a temporary suspension does not give rise to any right to compensation. In that case, the Client can contact support to have the verification carried out (see "Wrongly denied access?").
- Premium SMS
JAAN pays the Client within 90 days after the end of the calendar month when the balance exceeds €25 (Belgium; for other countries a minimum of €50 applies).
The Client may send an invoice after each calendar month upon reaching the min. amount. The Client will then receive an e-mail in his mailbox stating the exact amount to be invoiced, if > €25 (abroad > €50). The stated amount is excl. VAT. A due date of 90 days must be stated on the invoice. - Rights/obligations and liability of the Client
The Client has his own account, with the possibility of using the credits purchased by him/her for sending or receiving a message.
The Client is responsible for the information he provides regarding his identity. Creating false aliases or false sender numbers is prohibited, and the Client acknowledges and accepts that in the event of malpractice in this respect, the account will be suspended for further investigation. If, after suspension and formal notice, the Client still refuses to provide the correct information, the suspension will lead to the irrevocable closure of the account with loss of credits. Further prosecution and the obligation to indemnify remain applicable on the part of the Client for any damage caused.
The Client undertakes to behave like a normal and prudent person and thus to remain within the legal standards. JAAN's services may under no circumstances be used for, among other things but not limited to, stalking, spoofing, sending trojans, illegal activities, or causing damage to the recipient's electronic devices.
The services provided by JAAN are intended for normal use only and may not cause any damage to third parties or to JAAN. In case of doubt, the Client must first request permission from JAAN. This permission will be granted within seven (7) days after a thorough investigation of possible damage. Without such permission, the obligation to indemnify remains applicable on the part of the Client.
The Client may use his credits for all purposes permitted within the legally allowed standards.
Sending advertising messages is permitted if the recipient has given his consent to it. In the event of problems, the Client must hand over these consents at JAAN's request.
The Client will reimburse JAAN for all costs arising from damage caused by the provision of incorrect information by the Client.
The Client indemnifies JAAN against legal proceedings based on acts committed by the Client when using the account.
The Client undertakes to consult the FAQ section (https://www.jaan.be/faq) at regular intervals in order to stay informed of the latest technical developments at JAAN. - Anti-fraud measures
Fraud is a form of deception. That is why we at JAAN do everything to prevent fraud. Our public and internal measures ensure this.- Highest priority
With us, security is never up for discussion. That is why security and fraud prevention have the highest priority at JAAN. By taking public and internal measures, we ensure that fraud can be reduced to a minimum. - Continuous monitoring
We always monitor how our system is used. If we notice anything suspicious, all access to our system is denied as a precaution. In addition, we keep lists of fraudulent transactions, users or other matters that are no longer welcome with us. - Self-learning system
JAAN works with a continuous monitoring system. It indicates when things need to be checked manually. This allows us to decide for ourselves whether something looks like fraud or not. Moreover, the system is self-learning, and therefore works ever better and more efficiently. - Wrongly denied access?
No system is 100% perfect. An unjustified block may have occurred through our automatic fraud prevention system. We can rectify this manually for you. Contact us via support.
- Highest priority
- Rights/obligations and liability of JAAN
JAAN guarantees a 99.9% uptime of its gateway. JAAN is responsible for delivering the sms/mms/fax to its partners and cannot be held responsible for the negligence of its partners towards the mobile operators. There is no guarantee as to delivery time or final delivery to the recipient.
Changes in roaming agreements between GSM operators could prevent JAAN from sending to certain networks. JAAN depends on third parties and can therefore not be held responsible for any problems. The Client will be notified by e-mail as soon as possible if changes occur.
JAAN cannot be held responsible for its gross faults or for the gross and intentional faults committed by an appointee or performing agent.
JAAN accepts no liability whatsoever for any damage or loss suffered by the Client or a third party as a result of the use of the services offered.
JAAN ensures that the system is accessible 24 hours a day, except for periodic maintenance, technical failures and force majeure. JAAN cannot be held liable for any loss of turnover or other costs arising therefrom.
JAAN will protect the privacy of the Client and will therefore never disclose the content of the sent messages, telephone numbers and addresses to third parties, with the exception of the judicial authorities and internal control. More information can be found in our Privacy Policy.
JAAN is obliged to assist the Client with technical difficulties within a reasonable period of five (5) days.